Our Policies.

Last updated: May 2026

Privacy Policy

Blackdime International Holding Sdn. Bhd. ("Blackdime", "we", "us") respects your privacy. This policy explains what information we collect and how it is used when you visit our website or place an order.

Information We Collect

• Order details — name, delivery address, email and phone number needed to process and ship your order.
• Payment information — processed securely by our payment provider. We do not store full card details on our systems.
• Usage data — basic, anonymised information about how the website is used, to help us improve it.

How We Use Your Information

• To process, fulfil and deliver your orders.
• To respond to enquiries and provide customer support.
• To send order updates and, with your consent, occasional product news.
• To meet legal, tax and accounting obligations.

Sharing Of Information

We do not sell your personal information. We share it only with trusted partners who help us operate — such as delivery couriers and payment processors — and only to the extent needed to provide the service.

Data Security

We take reasonable measures to protect your information against unauthorised access, loss or misuse. No method of online transmission is completely secure, but we work to keep your data safe.

Your Rights

You may request access to, correction of, or deletion of your personal information by emailing hello@blackdimeinternational.com. You may also opt out of marketing communications at any time.

Cookies

Our website uses cookies to keep your shopping cart working and to understand site usage. You can disable cookies in your browser, though some features may not function as intended.

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Terms & Conditions

By accessing this website and placing an order, you agree to the following terms.

Products & Pricing

• All prices are listed in Malaysian Ringgit (RM) and are subject to change without notice.
• We make every effort to display products and colours accurately, though slight variation may occur.
• Hiddendays is a personal hygiene and comfort product. It is not a medical device and does not diagnose, treat or cure any condition.

Orders & Acceptance

An order is an offer to purchase. We reserve the right to accept or decline any order, including where stock is unavailable or an error in pricing is identified. Order confirmation does not guarantee acceptance until payment is processed and goods are dispatched.

Promotions — Buy 2 Get 1 Free

• The "Buy 2 Get 1 Free" offer applies the lowest-priced item free for every group of three eligible boxes.
• The discount is applied automatically in the cart and cannot be exchanged for cash.
• Promotions may be amended or withdrawn at any time and cannot be combined unless stated.

Shipping & Returns

Delivery times, rates and our returns policy are described on the Shipping & Returns page, which forms part of these terms.

Health Disclaimer

Information on this website is for general education only and is not medical advice. The anion strip is a supportive comfort feature, not a treatment. If you experience recurring discomfort or symptoms, please consult a qualified healthcare professional.

Intellectual Property

All content on this site — including the Blackdime and Hiddendays names, logos, text and images — is the property of Blackdime International Holding Sdn. Bhd. and may not be used without permission.

Limitation Of Liability

To the extent permitted by law, Blackdime is not liable for indirect or consequential loss arising from use of this website or our products. Nothing in these terms limits rights you have under applicable consumer law.

Governing Law

These terms are governed by the laws of Malaysia, and any disputes are subject to the jurisdiction of the Malaysian courts.

Contact

Questions about these policies can be sent to hello@blackdimeinternational.com.